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Technical Support Help Desk Jobs

It Support For Technical Service Desk Basle
By Ubique System At Basel, Schweiz, Switzerland

If interested, kindly share your resume at [email protected]

It Support For Technical Service Desk
By Infoplus Technologies UK Limited At Basel, Schweiz, Switzerland

Job Summary : The IT service desk is responsible for providing End User Support for all UBS employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra ...

Technical Support Help Desk
By Dabster At Basel, Basel, Schweiz, Switzerland
·contribute expertise to the Management of existing and new IT products as well as services
·5+ years of End User support experience, preferably in a large organization
·Hands on experience on application level troubleshooting
·Swift troubleshoot experience with WIFI, printing, network issues, shared drives and mailboxes
·ITIL Foundation, CCA-V, CCP-V , MD-100 certifications.
·Various remote access solutions like VPN, Citrix Director, etc.

Are you looking for a job that will challenge you and give you the opportunity to use your technical skills? Look no further! We are looking for a Technical Support Help Desk professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and resolving customer inquiries. If you are a problem solver who enjoys helping others, this is the perfect job for you!

Overview Technical Support Help Desk is a customer service role that provides technical assistance to customers who are having problems with their computer systems, software, or hardware. The role involves troubleshooting and resolving technical issues, providing technical advice, and helping customers to use their systems more effectively. Detailed Job Description The Technical Support Help Desk role involves providing technical assistance to customers who are having problems with their computer systems, software, or hardware. The role involves troubleshooting and resolving technical issues, providing technical advice, and helping customers to use their systems more effectively. The Technical Support Help Desk is responsible for responding to customer inquiries, diagnosing and resolving technical issues, and providing technical advice and guidance. The role also involves providing customer service, maintaining customer records, and documenting customer interactions. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer systems, software, and hardware
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in customer service or technical support
• Knowledge of computer systems, software, and hardware
• Certification in technical support or customer service
Job Knowledge
• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network systems and protocols
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Diagnose and resolve technical issues
• Provide technical advice and guidance to customers
• Maintain customer records and document customer interactions
• Monitor customer service metrics and ensure customer satisfaction
• Follow up with customers to ensure their issues are resolved