Account Manager, Regional Partner Services, South Asia

The Regional Partner Services team focuses on structuring and delivering tailored engagement for Forum Partners across Latin America, Middle East & Africa, South Asia, Asia Pacific.

The team works across all industries and in close collaboration with the Regional Business Team, 10 Forum Centers and 22 Global Industry communities. We are currently looking for a Regional Partner Services Lead (Account Manager), who will be responsible for building and reinforcing interactions with Partner Representatives at the Forum Partner companies within the South Asia region.

Responsibilities include

• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with either the Regional Business or Global Industries teams
• Contribute to shaping the engagement plan for Partners, in collaboration with either the Regional Business teams and/or Global Industries teams
• Responsible for Partner integration and experiences across the Forum’s digital ecosystem
• Onboard Partner Representatives into the Forum ecosystem and relevant engagements, in collaboration with either the Regional Business or Global Industries teams
• Monitor and generate intelligence on Partner companies and their respective regions to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnerships, annual and sustainability reports, and senior executive changes
• Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics, in collaboration with either the Regional Business or Global Industries teams
• Responsible for maintaining ongoing Partner engagement with the Forum, through building and maintaining relationships with partner Representatives in South Asia
• Contribute to opportunities to grow and deepen engagement of the Partners, in close collaboration with the Regional Business or Global Industries teams.

To be successful, a Regional Partner Services Lead (Account Manager) should

• Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their regions and industry sectors
• Monitor and proactively manage partner retention, engagement metrics and take the lead on resulting actions
• Ensure a ‘One-Forum’ approach, with internal product teams, Centres and Regional Business teams vis-a-vis Partners to guarantee optimal Partner engagement experience.

Preferred Requirements and Experience

• Strong research and analytical skills
• Strong service orientation and entrepreneurial attitude
• Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through with internal and external parties
• 3-7+ years of professional work experience in or with the South Asia region is a must. Prior account management experience is a strong advantage
• Successful track record in key account management and business relationship development, including proven ability to engage with multiple functions and business lines in an organization
• Bachelor's degree or equivalent
• Digital mindset and capabilities, knowledge of Salesforce CRM system is a plus
• Excellent verbal, written and presentation communication skills and command of English; fluency in another predominant language in the region of operation is a plus

Why work at the Forum

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!